Delivery & Returns

Does Gone Waistless ship internationally?

No, only nationwide throughout South Africa.

How much is shipping?

  • Via Courier (JHB & PTA major centres; 2-5 working days) – R 100,00
  • Courier (JHB & PTA townships; 2-5 working days) – R 150,00
  • Pep/Paxi (Outside Gauteng; 3 – 5 working days) – R 109,95
  • Pep/Paxi (Outside Gauteng; 7 – 9 working days) – R 59,00

How long is processing, shipping, and handling?

Orders are processed within 1 – 2 business days of receipt of the order and successful payment (Monday through Friday, excluding holidays). Orders are shipped out every Monday, Wednesday and Friday.  

What if I order on a public holiday or weekend?

Orders placed on public holidays, Saturdays, or Sundays will be processed the following business day.

Can I make changes to my order?

Unfortunately not. Orders cannot be altered or changed once your payment is complete.

May I return my order for a refund or exchange?

Our goal is for our customers to be fully satisfied with their orders. We want to make sure you feel good and are happy about it. For that reason, we will gladly accept the timely return (within 7 working days) of products that are defective due to defects in manufacturing and/or workmanship, products that do not fit, or those that you simply no longer desire or want to keep for whatever personal reasons you may have. The returned merchandise must be unwashed, odour-free, unworn with original tags attached, and in the same condition as it was delivered to you. The returned merchandise must also be in its original packaging. CLIENTS ARE LIABLE FOR COURIER FEES IN CASE OF RETURNS. Returns can be made by drop-offs at Kyalami Corner or by Paxi (P7218) for out-of-province (outside Gauteng) orders.

When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned product meets requirements. Refunds are normally returned back to your bank account within 24 – 48 hrs.